UPDATE: Letter from Executive Director to all service users
Last Wednesday (24th June) I attended a Cabinet meeting because of the significant number of Health & Social Care reports. All the reports can be found here.
I thought I should draw attention to the item relating to community alarms as this has the potential to cause some confusion because of the timing of the decision itself and the Council’s computerised invoicing system.
All Cllrs have received an email from the Finance department and I thought this should be made public. Here it is verbatim:
Dear Councillor,Cabinet on 24 June 2015 made the decision to cease to charge for the Community Alarm service, with backdated effect from 1 April 2015.Service users whose only community based service is a community alarm have already received an annual bill for their charges for the period 1 April 2015 – 31 March 2016, in May 2015. A number of service users (circa 350) have already paid or part paid their invoice, others have submitted Direct Debit mandates to pay their invoice by instalments.I thought it would be helpful to provide you with information to assist you, should you receive queries from service users or their family.I can advise that refunds for payments already received will be processed in full by 17th July, although we will endeavour to process them sooner.Where a Direct Debit mandate has been received this will be removed from our systems and no payments will be taken.If service users have any concerns or questions they should contact the Financial Administration – Income Team on 01922 658424 who will assist them.